Frequently Asked Questions


Here you can find frequently asked questions with our answers. In case you can’t find your question, please, feel free to contact us and we will provide you with an answer.

Questions

What is the European Youth Card?
How much does the card cost?
Why should I choose the European Youth Card?
Where do I get discounts and benefits with the European Youth Card?
Where is my card issued?
Why am I being redirected to another website?
How long is the card valid for?
Which credit/debit bank cards are accepted at your shop? Is it safe?
My bank card was declined!
I have a problem with my order!
Are my personal data safe?
Can I change or cancel an order that has not yet been sent out to me?
When will my card arrive?
What if it’s been more than three weeks since my order?
What if my card arrived damaged or the personal data are incorrect?
I need the card in less than two weeks!
Does this card include insurance?

Questions and answers

What is the European Youth Card?

  • The European Youth Card is a personal discount card, available to all young people up to the age of 30 (last day before 31st birthday). You don’t have to be a student, you don’t have to be European.
  • The card is issued in 38 countries and offers thousands of discounts and benefits on accommodation, travel, food, shopping, culture and much more. The European Youth Card enables you to explore Europe on a low budget and experience more on your travels.
  • Watch out for the EYCA logo everywhere you go, it marks all the places and events where you can get a discount with the card.
  • The discounts offered, as well as the age limit (26 or 30 years) changes with the country, so check out the discount database on www.europeanyouthcard.org before you travel.
  • It is not a prepaid card or a debit card, so you don't need to load it with money. You simply show the card in the store/hostel/etc. and you'll get the discount.
  • You only buy one card for all of Europe, the EYCA logo is valid everywhere you go, no need to purchase a card in every country.

How much does the card cost?

  • The European Youth Card (including handling and postage) costs 14 Euro.
  • We will only charge your card with this amount.

Why should I choose the European Youth Card?

  • It's handy, it's trendy and it's easy to use - just show it and save.
  • It's universal - your European Youth Card gives you benefits in 38 countries in Europe. Look for the EYCA logo which gives you access to all the services.
  • You’ll be able to travel through Europe on a shoe-string budget: get discounts on trains and busses, hotels and hostels, theatres, cinemas, museums, language courses, cultural events, CDs, clothes and lots more!

Where do I get discounts and benefits with the European Youth Card?

  • The best way to look up the discounts available in a given city or country is to check the online EYCA discount database. You can search discounts by country, region or category, or you can look up the Top 10 discounts.
  • You can also contact the local European Youth Card organisation and ask them directly. Please find a full list of all the organisations and their websites on www.europeanyouthcard.org.
  • In most countries, the age limit for cardholders (and for using the discounts) has been raised from 26 to 30. In countries where the cardholder age limit is 26, cardholders older than 26 will not be granted a discount. Please check the age limits in different countries before you travel here.
  • The discounts and services offered by the European Youth Card are subject to change. The European Youth Card organisations and the European Youth Card Association cannot accept responsibility for any future changes to the discounts offered.

Where is my card issued?

  • Your European Youth Card will be issued by the headquarters of the European Youth Card Association (EYCA) based in Brussels, Belgium.
  • The card is also issued in more than 38 European countries by national card organisations, which are members of EYCA. For a full list of the EYCA countries and card organisations, please visit www.eyca.org.
  • The card is known under different national names across Europe, such as Carte Jeunes, Jugendkarte, Carnet Joven, CJP card or Carta Giovani.

Why am I being redirected to another website?

  • You can only purchase the card through this Kiosk, if you’re in a country where there is no national card organisation.
  • If you are in a country where the European Youth is issued locally, you should contact your national or regional European Youth Card organisation in order to obtain it.

How long is the card valid for?

  • The card is valid for one year from the day of issue. You can purchase it again each year until you reach the age of 31.
  • You can use the card until your 31st birthday. When you purchase the card after you have turned 30, it will be issued with a shorter validity, until your 31st birthday.

Which credit/debit bank cards are accepted at your shop? Is it safe?

  • Currently the accepted cards are: VISA, MasterCard and American Express. You can also use your Pay Pal account, if you have one.
  • All payments are processed through PayPal, so your bankcard details will be automatically registered there; you just need to enter a password for your temporary account.
  • PayPal, our payment service provider will send you an e-mail with the transaction data. Please keep it.
  • If your bankcard is refused, the procedure will be stopped and an error message will appear at the top of the credit card page, so you won’t be charged without knowing it.
  • We find the security of your data most important. The payments are carried out in a safe connection secured with the PayPal technology and your personal data are treated as highly confidential and will only be used for the purpose of issuing your card.
  • If you would like to purchase two cards (i.e. one for your friend), please order them and pay for them individually - during the order you can only enter one set of details (your name, birthdate), which will then appear on the card.

My bank card was declined!

  • If you have received a message that PayPal was unable to authorize or charge your credit card, please check with your bank. Bankcards may be declined for a variety of reasons, such as a technical error during processing, and we do not have access to further information.
  • Please try to make the payment again with another type of bankcard.
  • Once the payment goes through, you will receive a confirmation message immediately.
  • If the problem persists, contact us with the details of the error message at kiosk@eyca.org.

I have a problem with my order!

  • In case of trouble with your order - we are here to help you. You can contact us during working days from 09.00 till 17.00 CET time. We will do our best to answer your request within the same day. You can contact us by e-mail or phone. Just follow the action buttons at the bottom of this web page.

Are my personal data safe?

  • As stated in our Privacy Policy, your personal details are strictly confidential and we do not reveal them to any third party.
  • All data are treated with the highest-level security measures and responsibility for your safety.
  • The payment details are processed through PayPal and are therefore subject to PayPal's Privacy Policy and Information Security Policy.

Can I change or cancel an order that has not yet been sent out to me?

  • If you would like to change your mind about the purchase, please contact us within 24 hours. If your card has been issued and dispatched in the meantime, unfortunately we cannot guarantee the change or the reimbursement.

When will my card arrive?

  • The cards are issued and sent on workdays, Monday to Friday.
  • Your order will be processed within seven working days from receiving your payment.
  • The delivery time depends on your country of residence. Please allow around two weeks for delivery within Europe and up to three weeks for the rest of the world.
  • In case of problems, you can contact us at kiosk@eyca.org.

What if it’s been more than three weeks since my order?

  • If you have not yet received your order and think that you should have it by now - please write to us for shipping confirmation.
  • Orders are sent via mail and estimated delivery time ranges from two weeks (Europe) to three weeks (outside of Europe). Please note that it is an estimate and the actual arrival time depends on your local postal services.

What if my card arrived damaged or the personal data are incorrect?

  • Write to us at kiosk@eyca.org!
  • If the card is damaged, we will issue you a replacement at our costs. Please return the damaged item to “European Youth Card Association, Rue D'Alost 7/11, 1000 Brussels, Belgium”.
  • If the personal data are incorrect, we will send you a replacement card immediately, just let us know.
  • If you would like to be reimbursed for a damaged card, please contact us within 7 days of the delivery and indicate the name, payment date and reason for return. No reimbursements are possible after this date.

I need the card in less than two weeks!

  • If you are traveling in less than two weeks (you’re in Europe) or less than 3 weeks (and you’re outside of Europe) and the card would not reach you at home on time, you have the option to purchase the card from one of our national member organisations.
  • You don't have to be a citizen of the given country, you just have to be under 26 or under 31 years of age - local conditions and prices apply. To find a local European Youth Card branch please click here and select a country/region from the drop-down menu.

Does this card include insurance?

  • The European Youth Card sold through this Kiosk portal does not include an insurance coverage.
  • Some of the European Youth Cards issued by our national member organisations (such as Poland, www.euro26.pl), do have insurance policies in place on their cards, but national conditions and restrictions apply. For more information about a particular national card, please contact our member in that country/territory. You can find a full list of our card organisations here.